AI Chatbot Implementation for Zavarovalnica Triglav

Triglav Group implemented an AI-powered chatbot to automate customer interactions and document processing. The solution improved engagement, scalability, and operational efficiency across high volumes of inquiries.

About the Client

The Triglav Group is the leading insurance and financial group in Slovenia and the Adria region, with over €1 billion in annual revenue and more than 5,000 employees across South-East Europe.

Challenge

– Triglav needed to modernize customer communication at scale:
– High volumes of customer inquiries and document submissions
– Need for natural, human-like conversational flows
– Requirement for a scalable solution capable of handling growing demand

Our Solution

– Comtrade deployed an AI-powered virtual assistant (TRIA / TISA) that:
– Enables natural conversational interactions using advanced language models
– Automates handling of customer inquiries and documents
– Scales seamlessly to support large user and message volumes

Results & Benefits

– Improved customer engagement through human-like interactions
– Efficient handling of high message volumes
– Increased operational efficiency across customer service processes

Project Goals Achieved

– Deployment of an AI chatbot for customer interactions
– Advanced conversational AI capabilities
– Scalable architecture for long-term growth

Key Numbers

– 1 million messages processed per year
– 3,000 users per month
– One of the first AI chatbots in the region