RPA Automation of Payment Verification at Telemach Slovenia

Telemach Slovenia implemented an RPA solution to automate payment verification processes, reducing errors and optimizing staffing levels. The project improved accuracy and operational efficiency while being delivered on time and within budget.

About the Client

Telemach Slovenia, part of the United Group, is a leading provider of paid video content, fixed internet services, and rapidly growing mobile telecommunications services.

Challenge

The payment verification process was constrained by:

– Manual and error-prone data entry
– High staffing requirements to support manual workflows
– Frequent processing errors

Our Solution

Comtrade System Integration deployed an RPA solution to automate the verification of payment proofs.

The solution enabled:

– Automated character recognition from payment images
– Reduced manual intervention
– Faster and more reliable processing

Results & Benefits

The automation delivered tangible improvements:

– Significant reduction in processing errors
– Optimized staffing allocation
– Faster execution of payment verification workflows

Project Goals Achieved

– Automated payment verification using RPA
– Improved accuracy of document recognition
– Increased operational efficiency

Key Numbers

– 95% document recognition accuracy
– 20x faster processing compared to manual workflows