Managed IT Services for Serbia’s Office of IT & eGovernment

The Serbian Office for IT and eGovernment partnered with Comtrade System Integration to deliver implementation, maintenance, and managed IT services across government institutions. The engagement supports secure, scalable, and compliant digital government operations.

About the Client

The Office for IT and eGovernment is a government institution responsible for modernizing public administration by managing IT infrastructure, digital services, and electronic government solutions.

Challenge

The engagement addressed complex public-sector requirements:

– Integration across multiple government institutions
– Balancing security requirements with operational efficiency
– Strict regulatory and compliance obligations
– Scalability for large data volumes
– Coordination across diverse stakeholders

Our Solution

Comtrade System Integration delivers a broad range of IT services and managed support.

The scope includes:

– Implementation and maintenance of complex IT systems
– Managed services with L1, L2, and L3 support
– Data center infrastructure and networking
– Managed cloud services
– Continuous consulting and advisory services

Results & Benefits

The engagement delivers sustained public-sector value:

– Cost-effective IT operations through managed services
– Standardized and compliant IT systems
– Scalable, future-ready infrastructure
– Improved reliability and security of government services

Project Goals Achieved

– 24/7 reliable IT infrastructure management
– User support and training for government employees
– Scalable IT services aligned with future needs
– Cost optimization through cloud and managed services