Digital Decision Approval & Signing for Raiffeisen Bank Serbia

Raiffeisen Bank Serbia partnered with Comtrade System Integration to modernize its credit approval process. Using Microsoft Power Apps and Dataverse, the bank implemented a centralized Decision Approval & Signing solution that improved efficiency, information access, and process transparency.

About the Client

Raiffeisen Bank is one of the leading banks in Serbia, serving more than one million clients across the country.

Challenge

The existing credit approval process relied on fragmented data sources and manual workflows, creating inefficiencies and limiting real-time visibility. Key challenges included:

– Scattered data across systems
– Manual preparation and processing of decisions
– Limited real-time access to approval-related information

Our Solution

Comtrade System Integration developed a Decision Approval & Signing solution based on Microsoft Power Apps Canvas applications and Dataverse. The solution unified documentation, approvals, and decision tracking within a single digital environment.

Key solution components:

– Custom Power Apps applications
– Centralized data storage using Dataverse
– Integrated decision and documentation workflows
– Automated notifications

Results & Benefits

The solution delivered measurable business improvements:

Increased efficiency through customized applications
Centralized access to decisions and documentation
Improved staff productivity and service quality

Project Goals Achieved

Digitalization of approval and signing processes
Improved information accessibility
Simplified and standardized workflows
Systematic notifications for users

 

Key Numbers

300+ employees using the application
30% reduction in data preparation time