Data Warehouse & BI Platform for Serbia’s Tax Administration

The Tax Administration of Serbia implemented a centralized Data Warehouse and BI platform to improve analytics, reporting quality, and tax control. The solution enabled better VAT reporting, audit selection, and data-driven decision-making.

About the Client

The Tax Administration of Serbia is responsible for tax collection, reporting, and enforcement at the national level.

Challenge

The organization faced challenges related to:

– Data distributed across multiple systems
– Lack of a comprehensive, centralized data overview
– Limited analytical and reporting capabilities

Our Solution

Comtrade System Integration implemented a centralized DWH and BI solution.

The platform enabled:

-Consolidation of data from multiple systems
– Advanced analytical modeling and visualization
– Structured reporting for tax control and audits
– Training for internal BI users

Results & Benefits

The solution delivered measurable public-sector outcomes:

– Improved reporting accuracy and quality
– Better VAT reporting and audit selection
– Reduced time and resource consumption
– Increased analytical maturity of internal teams

Project Goals Achieved

– Centralization of tax data
– Improved modeling and visualization capabilities
– More efficient use of resources

Key Numbers

– 2 ministries involved
– 32 report types
– 100+ employees onboarded
– Award for innovation in public administration