Custom Microsoft Dynamics 365 CRM for Telekom Slovenije

Telekom Slovenije modernized its customer relationship management by implementing a customized Microsoft Dynamics 365 CRM solution. The platform unified customer data, improved sales and opportunity management, and enabled a 360-degree customer view to support service excellence and future growth.

About the Client

Telekom Slovenije is the leading and most advanced provider of ICT services and solutions in Slovenia.

Challenge

The organization faced limitations in managing customer relationships and sales processes:

– Lack of a centralized system for managing customers and processes
– Decentralized and incomplete customer data
– Limited visibility into complete customer profiles

These issues affected customer experience and sales efficiency.

Our Solution

Comtrade System Integration implemented a customized Microsoft Dynamics 365 CRM solution tailored to Telekom Slovenije’s business needs.

Key solution components included:

– 360-degree customer and account view
– Opportunity management functionality
– Activity management for sales teams
– Automation of sales business processes
– Configurable architecture enabling future enhancements

Results & Benefits

The solution delivered measurable improvements across sales and customer management:

– Full visibility into customer experience and interactions
– Improved business flexibility and operational support
– Reduced operational costs through automation
– More effective and structured sales organization
– Ability to extend functionality through configuration rather than customization
– Reduced manual effort through full sales process automation

Project Goals Achieved

– Single, 360-degree overview of accounts
– Structured opportunity and activity management
– Automated sales business processes
– Improved customer data quality and accessibility

Key Numbers

– 200+ users
– 15 document templates
– 14 integration points