AI-Powered Email Management for National Infrastructure Services

DARS partnered with Comtrade System Integration to automate email classification and response handling using AI. The solution streamlined operations, improved response times, and significantly reduced manual workload.

About the Client

The Motorway Company in the Republic of Slovenia (DARS) is a state-owned organization responsible for the construction, maintenance, and management of Slovenia’s motorway and expressway network, overseeing more than 1,200 kilometers of infrastructure.

Challenge

– DARS handled a high volume of incoming emails across multiple categories:
– Manual email processing caused delays and inefficiencies
– Diverse inquiry types required tailored responses
– Increasing operational load on customer-facing teams

Our Solution

– Comtrade implemented Infomail, an AI-driven email management system that:
– Automatically classifies incoming emails across multiple categories
– Generates accurate and context-aware responses
– Reduces the need for manual intervention
– Scales efficiently to handle ongoing email volume

Results & Benefits

– Faster response times and improved accuracy
– Streamlined email management workflows
– Reduced workload for human agents
– Reliable handling of diverse inquiry types

Project Goals Achieved

– Automated email classification and response generation
– Improved operational efficiency
– Customized responses across multiple inquiry categories

Key Numbers

– 3,500 emails processed monthly
– 500 emails handled per month across 60 categories
– 35,000 reduced response preparation effort