How Queen Mary University
of London Modernized Its IT,
With Less Effort

Our service desk is the first point of contact for support, offering Level 0 (triage and guidance) and Level 1 (issue troubleshooting) assistance. It monitors IT systems, resolves issues quickly, and maintains a knowledge base to improve performance and prevent future problems. By managing requests and tracking interactions, it ensures smooth operations and an enhanced user experience.

Our specialized teams of IT engineers, organized by technology or clients, provide expert Level 2 and Level 3 IT support through both proactive and reactive measures. They maintain a reliable knowledge base, offer consultancy, and optimize IT infrastructure to ensure seamless operations with minimal hardware use.

IT Service Management (ITSM) helps you use technology more effectively, improving service quality, efficiency, and alignment with your business goals. Our Service Management Office (SMO) oversees core processes like incident, change, and problem management, while also handling third-party providers and reporting to ensure your IT services perform at their best.

A reliable IT infrastructure is key to your success, and Remote Monitoring and Management (RMM) ensures it's always running smoothly. With real-time visibility and proactive oversight across your entire environment - networks, servers, storage, cloud, workstations, and more - RMM helps you stay secure, efficient, and worry-free.