With our proven expertise and Dynamics 365 Customer Service, we help companies deliver consistent, high-quality support across multiple channels – all from one unified workspace. Customers can reach your team via live chat, SMS, phone, WhatsApp, Facebook Messenger, email, or social media.
Plus, all interactions are brought together into a single view, giving agents complete context regardless of the channel. Faster, more personalized support – every time.
Agents can manage multiple conversations across channels with full visibility into customer history, timelines, knowledge base articles, and AI-powered suggestions.
Requests are automatically routed to the most suitable agent based on availability, skill set, workload, and predefined business priorities.
Easily add or remove communication channels to match changing business needs, ensuring customers can reach you on their preferred platform.
AI delivers real-time suggestions, analyzes customer sentiment, and generates conversation summaries to help agents respond faster.
Get detailed visibility into KPIs, agent performance, customer satisfaction, and channel usage to drive smarter decisions and improve service quality.
Enable native telephony with conversation transcription & sentiment analysis, along with call quality insights for better voice interactions.
