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Customer Insights Solution

Know Your Customers.
Fuel Your Growth.

It’s time to know your customers even better and turn that insight into action.

With our solutions powered by Dynamics 365 Customer Insights, you can unify customer data from every touchpoint to gain a complete, 360° view of your audience. Deliver hyper-personalized experiences across channels, anticipate customer needs, and get next best action recommendations that fuel business growth. We’re here to help with it all.

 

Marketing Automation with
Customer Insights  

360-degree customer view

Unify data from CRM, websites, apps, social media, and sales channels into a single customer profile. See the full picture to personalize every interaction.

Audience segmentation tools

Create dynamic segments using demographics, behavior, purchase history, and AI insights. Reach the right people with the right message, every time.

Predictive analytics (Churn, CLV)

Use AI to predict churn, estimate customer lifetime value, and come up with the next best actions. Make smarter moves to keep your clients.

Personalized journeys

Create and automate real-time customer journeys across email, SMS, push notifications, web, and more - for personalized experiences at the perfect moment.

AI assistance (Copilot)

With AI-powered assistance, speed up segmentation, content creation, and campaign setup so you can launch smarter campaigns faster.  

The Difference We Bring

Enhanced customer experience and loyalty

Increased conversion rates and marketing efficiency

Higher ROI through targeted advertising and campaigns

Deeper understanding of customer needs and behaviors

Our Work in the Real World

BLOG | July 24, 2025

From Hold to Instant Answers: AI-Powered Customer Experience

AI-powered contact centers are redefining how customers interact with businesses. Discover how voice bots, chat automation, and real-time insights create...

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CASE STUDY | October 6, 2024

Customer Data Platform for Digital Sales at Zavarovalnica Triglav

Zavarovalnica Triglav implemented a Customer Data Platform as part of a one-year proof of value initiative to establish digital sales...

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CASE STUDY | June 9, 2024

Regional CRM Implementation for Omnichannel Growth at Ananas

Ananas E-commerce implemented a regionalized Customer Relationship Management solution to centralize customer data, automate marketing and sales processes, and improve...

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CASE STUDY | May 21, 2024

Custom Microsoft Dynamics 365 CRM for Telekom Slovenije

Telekom Slovenije modernized its customer relationship management by implementing a customized Microsoft Dynamics 365 CRM solution. The platform unified customer...

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Contact Our Experts

We can help you deliver personalized, data-driven experiences that boost loyalty
and revenue. It’s time to harness the full power of Customer Insights.

Dusan-djokic

Dušan Đokić

Architect