Installing and deploying ITSM solutions on premise and then constantly upgrading to new versions can be costly and pretty time-consuming. Also, many ITSM tools can be quite complex to use - in some cases, extensive staff training is required. Luckily – we make it easy for you! Our CA Service Desk Management tool delivered as a service relieves your IT staff of the burden of monitoring, managing and performing upgrades. At the same time, our cloud service boasts an intuitive interface that they can easily learn and start using almost immediately.
Lead ITSM Consultant with 20+ years of experience. With extensive experience in the implementation, administration and customization of ITSM tools, implementation of ITIL processes and many years of working with Service Management.
Vanja is experienced business and technical consultant in IT Service Management. ITSM team is responsible for successful implementation of ITSM solutions based on ITIL best practice, using and supporting various vendor platforms and products (IBM, BMC, Broadcom – former CA).
ITSM consultant with more than 10 years of experience in Customer Care and IT Support. Responsible for development, customization, training and consulting for all BMC Software products (ARS, ITSM, BMC...)