In words of our clients
A telecommunications company, such as Telekom Srbija, with a customer base of over 11 million and a large number of services that it delivers to its customers on a daily basis, requires impeccability in arranging its internal processes. In cooperation with CTSI, we chose BMC Remedy as an Incident Management solution due to the simple user interface, a large number of possible integrations and adaptation of the system to our business model. This project brought a significant reduction in costs, while on the other hand an increase in revenue as a result of better service delivery"