Organizations are struggling to efficiently collect customer opinions, analyze user feedback, categorize product reviews and customer support requirements. Employees in customer department are putting huge efforts in categorization of customers’ requests, as well as resolving them.
Comtrade develops text mining platforms using several major components. The machine learning module combines several text mining techniques in order to recognize the text sentiment and categorize different topics.
As the main result, the engine flags every text and classifies it into the appropriate folder. Accumulated results are further analyzed, while the sentiment score is displayed on the statistics dashboard, for an even easier end user experience.