A manual document processing system is one of the main causes of inefficiencies in organizations. The Agency for Restitution made a timely decision to implement a comprehensive case and document management solution in order to improve productivity and reduce costs related to paperwork. As the Agency’s primary IT partner, the Post of Serbia asked Comtrade SI to create and implement a case and document management solution tailored to the Agency’s needs. Due to the Agency’s specific organizational structure and work processes, a number of requirements had to be taken into consideration. Firstly, the case management solution had to be developed in line with the Legal Act of office operations and it had to offer all relevant Document Management System (DMS) functionalities and options. The solution had to be integrated with the application for recording, scanning and storing documents, which was developed by the Post of Serbia for the Agency for Restitution. Finally, it was important for the Agency’s employees across all locations (Belgrade, Kragujevac, Nis and Novi Sad) to have access to the system’s applications and be able to share information quickly and easily.
“We had an excellent working relationship with Comtrade System Integration. They understood exactly what we needed and delivered a case and document management solution tailored to our business needs.”
Deputy Director Department of Information Technology and E-Communications
Comtrade SI offered its standard case management solution, EasyDOC, with the option to customize features according to the Agency’s needs.
The solution was rolled out in four phases, which included close cooperation between the Agency for Restitution, Post of Serbia and Comtrade SI:
Since the implementation of EasyDOC in 2012, the Agency successfully adopted the solution across the board. Now all cases and documents handled by employees and collected through the system of the Post of Serbia are stored and processed in EasyDOC. The new electronic system enabled the Agency to realize a number of benefits, including improved productivity and efficiency of its staff. Now, case workers are able to search, manage and retrieve documents a lot quicker and with greater ease. The overall visibility and availability of information has been increased enabling case workers to perform their jobs faster and with greater confidence. Since the solution was implemented, more than 100,000 cases and 1,500,000 documents have been entered into the system.
The Agency for Restitution was established in accordance with the Law on Property Restitution and Compensation in order to handle procedures and decisions regarding claims for property restitution and compensation, provide expert assistance to claimants and return payers, keep record prescribed by the Law and report annually to the government. The Agency’s headquarters are located in Belgrade with regional units operating in four cities in Serbia – Belgrade, Kragujevac, Nis and Novi Sad. The Agency employs more than 160 professionals