Decision Approval & Signing Solution: Raiffeisen Bank

About the project

Raiffeisen Bank Serbia collaborated with Comtrade System Integration to develop a Decision Approval & Signing solution aimed at optimizing the credit approval process. The project involved creating a streamlined workflow using Microsoft Power Apps Canvas applications and Dataverse. This solution covers the decision approval, signing, and notification processes, facilitating digitalized, centralized information and activities to improve efficiency.

Challenges

• Implicit challenges: The project likely addressed challenges related to scattered data and manual processes.
• Addressed challenges: Related to real-time information access.

Outcome and benefits

• Efficiency: Provided customized applications and digital tools necessary for an efficient credit approval process.
• Integration: Enabled an all-in- one solution that allowed users to access all relevant documentation, make decisions, and keep the team informed with just a few clicks.
• Service improvement: Improved staff management and overall service provided to clients through digitalization and centralization of the processes.

Project goals

Digitalization: Achieve a completely digitalized business process.
Information accessibility: Ensure easy access to information for all participants.
Simplification: Simplify the decision-making process.
Systematic notifications: Provide systematic notifications with sufficient information for all business process participants.