Case study

AI Chatbot: Zavarovalnica Triglav Slovenia

About the project

Implemented for Triglav, Comtrade System Integration’s AI chatbot project (TRIA/TISA) revolutionized customer interactions by efficiently handling a high volume of inquiries and document processing. This scalable solution managed over 1 million messages annually from 3,000 users monthly, enhancing customer engagement through natural conversational flows and significantly improving operational efficiency in the insurance sector.

Challenges

  • Customer interaction: Need for a human-like conversational flow to improve customer
  • Document processing: Efficiently managing and processing a large volume of customer inquiries and documents.
  • Scalability: Handling a high volume of messages and users

Outcome and benefits

  • Improved engagement: Enhanced customer engagement with human-like
  • High volume handling: Managed over 1 million messages per year with 3,000 users per month.
  • Operational efficiency: Improved efficiency in handling customer inquiries and document

Project goals

AI chatbot deployment: Deployed an AI-powered virtual assistant (TRIA/TISA) to handle customer interactions.
Conversational AI: Used advanced language models to ensure natural and effective conversations.
Scalable solution: Designed to manage a large volume of interactions seamlessly.

Additional insights

The AI chatbot implementation demonstrated the significant benefits of using conversational AI to enhance customer service in the insurance industry.

 

About the client

The Triglav Group is the leading insurance-financial group in Slovenia and the Adria region, as well as one of the prominent groups in South-East Europe. The company’s annual revenue exceeds €1 billion and it employs over 5,000 people across its subsidiaries in Slovenia and other countries.

Key numbers

1M

messages per year

3.000

users per month

1

of the first chatbots in the region