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Inefficient and complicated processes can cause clients dissatisfaction. Today, clients want all banking products to be available online or at least fast – with minimum effort required. A happy customer will recommend you everywhere, thanks to the high-quality service you have provided.
According to a survey conducted by Reftiniv, 85% of corporate clients have not had a good KYC experience, and 12% changed banks as a result. Stats show that customers are nearly three times more likely to leave a bank during the first 90 days of opening an account there.
Employees are swamped with administrative work, with no time for commercial activities. They are filing data and instead of talking to clients, creating a non-pleasant atmosphere and bad first impressions.
Manual data entry implies less efficiency and a greater possibility for operating errors, as well as a lack of insight into the state and quality of data, creating opportunities for breach of legislation.
Comtrade Onboarding & Accounts is a state of art solution available for Branch process and Remote onboarding with video identification, for both new and existing clients.
Solution portfolio
The digital bank was created in cooperation with Blinking company, whose technology allows development of complex banking products based on user identity confirmation.
Using Blinking Identify solution, we have applied advanced AI technology to automatically check the validity of citizens’ personal documents, confirm documents’ ownership using biometric characteristics, as well as to automate process management while requesting a service or a product.
The whole process, including real-time video identification and digital document signing, can be completed online, without going to the bank.
Apart from safety and data security, key advantages of Blinking Identify solution are easy adjustment to different products and business processes, modularity and system ability to respond to digital challenges in the future.
Faster and simplified access to banking services
Make KYC processes faster through automation
Reduce the number of FTE for KYC procedures
From days to minutes
Manage all client interactions via multiple channels
Go paperless by integrating your KYC processes with an electronic signature solution
Store and manage all customer information using your existing CMS/DMS solutions
Set up KPIs for KYC processes
Create a set of automated rules and improve KYC process control
Meet our colleagues who have been professionally optimizing and automating processes for years, raising the bar in the industry through successful project implementation. Write to us for any additional questions or schedule a presentation of our solutions.
Contact us today
